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FAQs

Here are some common questions related to MBITS ICT services.

Introspectus

FAQs

MBITS delivers secure Windows and Linux deployments, VMware to Proxmox migrations, Proxmox managed services, on-premise infrastructure services, cloud and hybrid deployments, architecture design reviews, and enterprise networking expertise across Juniper and Cisco platforms.

Our focus is on stable, secure and supportable environments that reduce operational risk.

Many organisations are reassessing VMware due to licensing changes and rising CPU/core-based costs.

Proxmox VE offers:

  • No per-CPU or per-core licensing
  • Built-in clustering and high availability
  • Native backup and snapshot management
  • Support for both virtual machines and containers

For organisations seeking predictable costs and greater control, Proxmox provides a viable alternative.

We follow a structured migration framework that includes discovery, architecture design, controlled execution, validation testing and knowledge transfer.

This ensures:

  • Minimal downtime
  • Preserved networking and access controls
  • Validated performance before go-live
  • Clear documentation and operational readiness

Yes. We offer fully managed and co-managed Proxmox sustainment services.

Our services include:

  • Cluster and node monitoring
  • Patch and update management
  • Backup and recovery validation
  • Performance optimisation
  • High availability monitoring and testing

Support models are flexible and aligned to your operational needs.

Yes. We deploy, configure and manage enterprise-grade Windows Server and Linux platforms, including mixed environments.

Our services cover:

  • Secure baseline builds and hardening
  • Identity and access control
  • Patch lifecycle management
  • Monitoring and audit readiness

Yes. We deliver and manage infrastructure across:

  • On-premise environments
  • Cloud virtual machines
  • Hybrid architectures

We ensure clean integration between on-premise and cloud systems where required.

Security is embedded from deployment through to ongoing management.

Our approach includes:

  • Principle of least privilege
  • Secure authentication and access controls
  • System logging and auditing
  • Regular configuration reviews
  • Vulnerability remediation and patch management

The goal is to reduce attack surface and maintain operational stability.

Yes. We provide structured architecture design review services across infrastructure, platforms and networking environments.

These reviews support informed decision-making, reduce implementation risk and ensure long-term maintainability.

We design, implement and support Juniper and Cisco networking environments.

Our services include:

  • Network architecture and segmentation
  • Routing and switching
  • Firewall deployment and management
  • Performance optimisation and resilience planning

We provide flexible service models, including:

  • Fully managed environments
  • Co-managed services alongside internal IT teams
  • Project-based deployments and migrations
  • Health checks and security reviews

How Introspectus Helps

Each agent compares the current patch list against what is actually installed on its device. Any gap between what has been released and what is deployed is immediately surfaced. Critically, Introspectus pays particular attention to the timing of patch deployment not just whether a patch is present, but when it was applied.

This temporal dimension is central to Essential Eight compliance, where the difference between a patch applied on day two versus day thirty can mean the difference between maturity levels, and between an environment that was protected and one that was exposed.

This combination of daily patch intelligence, severity-based filtering, agent-level validation, and deployment timing analysis gives organisations a real-time, evidence-based view of their operating system patch posture mapped directly to the ISM controls applicable to the Essential Eight patch operating systems strategy.

The Challenge with Patch Operating Systems

The visibility gap here is particularly consequential. A patch may be approved and scheduled, yet never successfully applied due to a failed deployment, a device that was offline during the maintenance window, a reboot that was deferred, or a system that exists outside managed channels entirely.

Organisations that rely solely on deployment tooling to confirm patch status are measuring intent, not reality. The ACSC is explicit on this point: organisations need to confirm patches have been applied successfully, not merely that they were dispatched.

Patch Operating Systems Overview

Within the Essential Eight framework, patching operating systems is a core and non-negotiable control. The ACSC sets clear expectations: patches for internet-facing infrastructure must be applied within 48 hours when identified as critical or where working exploits exist, and within two weeks for standard releases.

Patches for workstations, servers, and network devices must be applied within one month, with tighter timeframes applying in high-threat environments. Critically, the ACSC also mandates that vulnerability scanning occurs at least daily for internet-facing systems and at least fortnightly for workstations and non-internet-facing infrastructure not to replace patching, but to confirm it has actually occurred.

How Introspectus Works

From this inventory, Introspectus performs targeted web intelligence gathering. For each application identified, the platform locates the top five authoritative sources of patch and release information vendor security advisories, release notes, and vulnerability databases and retrieves that content into a central repository.

Aletheia, Introspectus’s AI analysis agent, then reads and analyses this content to extract the intelligence that matters for application patching: the latest available version, whether a release addresses a security vulnerability, the severity of that vulnerability, and all information relevant to the Essential Eight application patching requirements. This structured intelligence is mapped directly to the applicable ISM controls, producing defensible, audit-ready evidence of an organisation’s application patch compliance posture.

The Challenge with Patch Applications

A critical and frequently overlooked problem is the visibility gap. Organisations may believe their applications are current when, in reality, patches have silently failed, devices have missed deployment windows, or software has been installed outside of managed channels entirely.

Without continuous inspection at the endpoint level, these gaps go undetected until an audit or, worse, a breach.

Patch Applications Overview

Within the Essential Eight standard, patching applications is a dedicated and non-negotiable control. The ACSC specifies clear timeframes: critical vulnerabilities in internet-facing services must be addressed within 48 hours, commonly used applications such as office productivity suites, web browsers, email clients and PDF software must be patched within two weeks of release, and all other applications within one month.

For organisations in high-threat environments, the bar is higher still. Meeting these requirements consistently across hundreds of distinct applications deployed across thousands of endpoints is not achievable through manual effort alone.