Introspectus provides real time, analytical information about your IT environments so that you can make data-driven decisions.
Purpose-built ICT solutions that provide stability, security and confidence where it matters most.
(Managed Business IT Solutions)
MBITS is a Canberra based IT service provider and software developer. Founded in 2007, we specialise in ICT design, implementation and support services for government and small to medium business.
We offer our clients a stable and secure environment, providing giving them confidence in their IT systems. We believe that businesses cannot operate without stable IT and secure connectivity for their systems.
Whether your organisation requires managed services, IT infrastructure support, project services, network design and implementation or network connectivity and communications, MBITS will create a package that meets your needs.
We can think of at least 6 good reasons.
Service Energy is bringing enthusiasm and impact to every interaction, empowering clients and improving lives.
We act in clients’ best interests, delivering on promises, building trust, relationships, stability, and confidence.
Being genuinely interested means listening, understanding, asking, learning, and caring deeply about clients’ businesses and success.
Commitment means relentlessly pursuing client success, improving daily, taking a long-term view, and delivering excellence.
We leverage expertise, insight, and experience to create opportunities, challenge expectations, and deliver innovative client solutions.
We innovate through research, testing, and integration, delivering unique, high-quality solutions that achieve real client outcomes.
MBITS transformed our IT environment – reliable, secure, and always responsive. Their team gives us confidence that our systems just work.
Unmatched Experience and Depth
MBITS commenced operations in 2007 and operate from offices in Fyshwick in Canberra, Australia. We have sales representation in Sydney and Melbourne and long standing relationships with service agents in most Australian cities.
With over 200 years of collective IT solutions and managed services expertise to draw on, our clients have deep experience to draw upon. The result is innovative managed ICT services, delivered by seasoned IT service professionals.
Known for Our Customer Focus
MBITS places the satisfaction of our customers at the top of our priorities. It drives the culture of our company, is instilled in our employees and is ingrained in our business practices.
For us to be successful, one other party needs to be successful as well – our customers. We’re about solutions and services that create value and deliver outcomes.
What we do requires a highly personal approach and it’s this approach that differentiates us. It’s also the major reason why customers prefer to work with us. Our passion for service and our level of commitment to delivery is what makes us different. This passion enables us to build a more valuable relationship with our customers. It’s also about having a high level of expertise in our customers market as well as deep knowledge and experience in ICT managed services delivery. We know many of the issues our customer are facing, the expectations they have and the results they need. It also requires the confidence to express our opinions, challenge the status quo and work with our customers to achieve results.
Most importantly, it’s about understanding our customers; Who they are? Where they are and where they want to go? It’s about genuinely listening to them and taking the time to understand what they need to achieve, and when.
We are honest with our customers and work hard to manage their expectations. So over time they learn to trust us and increasingly engage our services.
In a competitive market, this gives us a distinct advantage – customer advocacy built on trust and positive experience.
Most importantly, our customers can rest assured that their IT support needs are in the hands of a professional managed services organisation delivering to the highest standards.
We’re known for delivering high-quality managed ICT solutions and services that consistently exceed our customers’ expectations.
ITC Capabilities That Scale With You
Service Energy is bringing enthusiasm and impact to every interaction, empowering clients and improving lives.
Service Energy is bringing enthusiasm and impact to every interaction, empowering clients and improving lives.
Service Energy is bringing enthusiasm and impact to every interaction, empowering clients and improving lives.
Service Energy is bringing enthusiasm and impact to every interaction, empowering clients and improving lives.
Service Energy is bringing enthusiasm and impact to every interaction, empowering clients and improving lives.
Service Energy is bringing enthusiasm and impact to every interaction, empowering clients and improving lives.
Service Energy is bringing enthusiasm and impact to every interaction, empowering clients and improving lives.
ICT Pricing Designed for Long-Term Value
Our Australian Government Clients can use the Whole-of-Government Cloud Services Panel to procure Introspectus, SecureLAN or TenderingBITS. Corporate clients are requested to contact us directly for pricing.
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Each agent compares the current patch list against what is actually installed on its device. Any gap between what has been released and what is deployed is immediately surfaced. Critically, Introspectus pays particular attention to the timing of patch deployment not just whether a patch is present, but when it was applied.
This temporal dimension is central to Essential Eight compliance, where the difference between a patch applied on day two versus day thirty can mean the difference between maturity levels, and between an environment that was protected and one that was exposed.
This combination of daily patch intelligence, severity-based filtering, agent-level validation, and deployment timing analysis gives organisations a real-time, evidence-based view of their operating system patch posture mapped directly to the ISM controls applicable to the Essential Eight patch operating systems strategy.
The visibility gap here is particularly consequential. A patch may be approved and scheduled, yet never successfully applied due to a failed deployment, a device that was offline during the maintenance window, a reboot that was deferred, or a system that exists outside managed channels entirely.
Organisations that rely solely on deployment tooling to confirm patch status are measuring intent, not reality. The ACSC is explicit on this point: organisations need to confirm patches have been applied successfully, not merely that they were dispatched.
Within the Essential Eight framework, patching operating systems is a core and non-negotiable control. The ACSC sets clear expectations: patches for internet-facing infrastructure must be applied within 48 hours when identified as critical or where working exploits exist, and within two weeks for standard releases.
Patches for workstations, servers, and network devices must be applied within one month, with tighter timeframes applying in high-threat environments. Critically, the ACSC also mandates that vulnerability scanning occurs at least daily for internet-facing systems and at least fortnightly for workstations and non-internet-facing infrastructure not to replace patching, but to confirm it has actually occurred.
From this inventory, Introspectus performs targeted web intelligence gathering. For each application identified, the platform locates the top five authoritative sources of patch and release information vendor security advisories, release notes, and vulnerability databases and retrieves that content into a central repository.
Aletheia, Introspectus’s AI analysis agent, then reads and analyses this content to extract the intelligence that matters for application patching: the latest available version, whether a release addresses a security vulnerability, the severity of that vulnerability, and all information relevant to the Essential Eight application patching requirements. This structured intelligence is mapped directly to the applicable ISM controls, producing defensible, audit-ready evidence of an organisation’s application patch compliance posture.
A critical and frequently overlooked problem is the visibility gap. Organisations may believe their applications are current when, in reality, patches have silently failed, devices have missed deployment windows, or software has been installed outside of managed channels entirely.
Without continuous inspection at the endpoint level, these gaps go undetected until an audit or, worse, a breach.
Within the Essential Eight standard, patching applications is a dedicated and non-negotiable control. The ACSC specifies clear timeframes: critical vulnerabilities in internet-facing services must be addressed within 48 hours, commonly used applications such as office productivity suites, web browsers, email clients and PDF software must be patched within two weeks of release, and all other applications within one month.
For organisations in high-threat environments, the bar is higher still. Meeting these requirements consistently across hundreds of distinct applications deployed across thousands of endpoints is not achievable through manual effort alone.