ICT solutions that deliver
Purpose-built ICT solutions that provide stability, security and confidence where it matters most.
MBITS
(Managed Business IT Solutions)
MBITS is a Canberra based IT service provider and software developer. Founded in 2007, we specialise in ICT design, implementation and support services for government and small to medium business.
We offer our clients a stable and secure environment, providing giving them confidence in their IT systems. We believe that businesses cannot operate without stable IT and secure connectivity for their systems.
Whether your organisation requires managed services, IT infrastructure support, project services, network design and implementation or network connectivity and communications, MBITS will create a package that meets your needs.
Why Choose Us?
We can think of at least 6 good reasons.
1. Service Energy
Service Energy is bringing enthusiasm and impact to every interaction, empowering clients and improving lives.
2. Trust
We act in clients’ best interests, delivering on promises, building trust, relationships, stability, and confidence.
3. Interest
Being genuinely interested means listening, understanding, asking, learning, and caring deeply about clients’ businesses and success.
4. Commitment to Success
Commitment means relentlessly pursuing client success, improving daily, taking a long-term view, and delivering excellence.
5. Expertise
We leverage expertise, insight, and experience to create opportunities, challenge expectations, and deliver innovative client solutions.
6. Services Portfolio
We innovate through research, testing, and integration, delivering unique, high-quality solutions that achieve real client outcomes.
MBITS transformed our IT environment – reliable, secure, and always responsive. Their team gives us confidence that our systems just work.
The Company
Unmatched Experience and Depth
MBITS commenced operations in 2007 and operate from offices in Fyshwick in Canberra, Australia. We have sales representation in Sydney and Melbourne and long standing relationships with service agents in most Australian cities.
With over 200 years of collective IT solutions and managed services expertise to draw on, our clients have deep experience to draw upon. The result is innovative managed ICT services, delivered by seasoned IT service professionals.
The Customer
Known for Our Customer Focus
MBITS places the satisfaction of our customers at the top of our priorities. It drives the culture of our company, is instilled in our employees and is ingrained in our business practices.
For us to be successful, one other party needs to be successful as well – our customers. We’re about solutions and services that create value and deliver outcomes.
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What we do requires a highly personal approach and it’s this approach that differentiates us. It’s also the major reason why customers prefer to work with us. Our passion for service and our level of commitment to delivery is what makes us different. This passion enables us to build a more valuable relationship with our customers. It’s also about having a high level of expertise in our customers market as well as deep knowledge and experience in ICT managed services delivery. We know many of the issues our customer are facing, the expectations they have and the results they need. It also requires the confidence to express our opinions, challenge the status quo and work with our customers to achieve results.
Most importantly, it’s about understanding our customers; Who they are? Where they are and where they want to go? It’s about genuinely listening to them and taking the time to understand what they need to achieve, and when.
We are honest with our customers and work hard to manage their expectations. So over time they learn to trust us and increasingly engage our services.
In a competitive market, this gives us a distinct advantage – customer advocacy built on trust and positive experience.
Most importantly, our customers can rest assured that their IT support needs are in the hands of a professional managed services organisation delivering to the highest standards.
We’re known for delivering high-quality managed ICT solutions and services that consistently exceed our customers’ expectations.
Capabilities
ITC Capabilities That Scale With You
Managed IT Services
Service Energy is bringing enthusiasm and impact to every interaction, empowering clients and improving lives.
Introspectus
Service Energy is bringing enthusiasm and impact to every interaction, empowering clients and improving lives.
Hypersec
Service Energy is bringing enthusiasm and impact to every interaction, empowering clients and improving lives.
Video Conferencing
Service Energy is bringing enthusiasm and impact to every interaction, empowering clients and improving lives.
Hosted and Managed Video Conferencing
Service Energy is bringing enthusiasm and impact to every interaction, empowering clients and improving lives.
TenderingBits
Service Energy is bringing enthusiasm and impact to every interaction, empowering clients and improving lives.
SecureLAN
Service Energy is bringing enthusiasm and impact to every interaction, empowering clients and improving lives.
Pricing
ICT Pricing Designed for Long-Term Value
Introspectus Plan
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Access to all modules
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Access to all future upgrades
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Implementation, configuration and set-up
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Help desk support
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Training for administrators
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SecureLAN Plan
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Implementation, configuration and set-up
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Customisation for each client
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Full management and security provided
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Full backup of all data
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Help-Desk support
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Training for administrators
TenderingBITS Plan
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Implementation, configuration and set-up
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Customisation for each client
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Full management and security provided
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Full backup of all data once per day
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Help-Desk support
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Training for administrators
Our Australian Government Clients can use the Whole-of-Government Cloud Services Panel to procure Introspectus, SecureLAN or TenderingBITS. Corporate clients are requested to contact us directly for pricing.
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